Frequently Asked Questions
Here you’ll find guidance on ordering, using, and caring for your SatinHaus paints. We combine heritage, expertise, and approachable advice to help every project look its very best.
Can I return my paint if I change my mind?
All SatinHaus paint is made to order to ensure the highest quality for your project. This means we cannot accept returns for change of mind.
If your paint arrives damaged, faulty, or not as described, we’ll resolve the issue promptly.
Why do colours look different in real life than on my screen?
Screen displays, lighting, and surface texture can slightly affect how colours appear. To be certain of your choice, we recommend ordering sample cards before starting your full project.
Our colour sample cards are handpainted using our exact paint and finish, so you can see the true look, texture, and depth of the colour. This ensures you get the most accurate representation before committing to a full project.
Is SatinHaus paint safe for children or pets?
While no paint is completely risk-free, our products are formulated to be low-odour and low-VOC, making them safer to use in kitchens, furniture, and family spaces. Always follow the safety and application instructions on the tin and website, and keep paint out of reach of children and pets during use and drying.
How should I store my paint?
To keep your paint in perfect condition:
Ensure lids are tightly sealed
Store at around 5°C
Keep away from frost and heat sources like underfloor heating.
How long will delivery take?
If your order has been placed choosing ‘Next Day Delivery’ before 12:00pm on a working day, this will typically ship the same working day. Weekend or Bank Holiday orders are processed on the next working day. Please also see other delivery options.
Can I rely on the quality and consistency of SatinHaus paint?
Yes! Our paints are carefully formulated for professional-looking results. Although slight batch variations may occur, we uphold consistent quality standards throughout production.
Tip: Order a sample card to see the colour in your own space before committing to a full project.
Do you provide guidance for applying paint?
Absolutely! We provide step-by-step instructions, tips, and techniques for surfaces, tools, and finishes, empowering you to achieve excellent results.
What if I need advice or have questions during my project?
We’re here to help! Whether it’s choosing colours, preparing surfaces, or finishing techniques, our team provides approachable, expert advice.
Can I trust SatinHaus for large or important projects?
Yes. Our heritage and expertise ensure reliable performance, whether it’s a small DIY job or a professional contract.
How do I showcase my finished project?
We love seeing your transformations! Share your photos with us, and you might be featured in our gallery.
Ways to share: email us at: hello@satinhaus.co.uk or share on social media using our hashtags: #SatinHausFinished or tag us @satinhauspaint.
How much paint do I need?
Coverage with SatinHaus paint is typically 13–15 m² per litre, depending on:
Your method of application (brush, roller)
The surface texture
The porosity of the furniture or kitchen surface
We offer two convenient tin sizes:
750ml – perfect for small furniture pieces, touch-ups, or a few cabinet doors
2.5L – suitable for larger furniture projects or multiple cabinet doors; for a full kitchen, make sure you measure it out, as you may need more than one tin depending on the number of units and coats required
Tip: Measure your surfaces carefully and consider how many coats you’ll need. Ordering a small sample card/750ml tin first is always a great way to check coverage and colour.
